Privacy policy
Last updated: July 17, 2025
Hey there! 👋 At Wallcow, your privacy is super important to us. This page explains how we collect, use, and protect your info when you shop, browse, or chat with us. Think of it as our way of keeping you in the loop while making sure your info stays safe.
By using our store and website, you agree to the practices described here.
1. What Info We Collect
“Personal info” means anything that can identify you—like your name, email, or shipping address. We don’t count anonymous info or data that’s completely de-identified. Here’s what we might collect, depending on how you interact with us:
Contact details: name, email, phone, shipping/billing address.
Payment info: credit/debit card numbers, payment confirmations, and other transaction details.
Account info: username, password, preferences, and settings.
Shopping activity: items you browse, add to your cart or wishlist, buy, return, or exchange.
Messages to us: any info you include when contacting us for support.
Device info: IP address, browser type, and other tech stuff.
Usage info: how you navigate and interact with our site.
2. Where We Get Your Info
We might get your info from a few sources:
From you: when you create an account, shop, or send us a message.
Automatically: cookies and tech that help us understand your shopping experience.
Service providers: like Shopify, delivery companies, or payment processors helping us run the store.
Partners or third parties: occasionally to improve services or marketing.
3. How We Use Your Info
We use your info to make your Wallcow experience awesome:
To serve you better: process orders, remember preferences, handle returns/exchanges, and suggest cool items.
Marketing & ads: send emails, promos, or show personalized ads based on your shopping habits.
Security: keep your account safe, detect fraud, and maintain a secure shopping experience.
Communication: respond to your questions, help with support, and keep you updated.
Legal stuff: follow the law, respond to official requests, and protect our rights.
4. Who We Share Info With
Sometimes, we share info, but only for legit reasons:
Shopify & service providers: for payments, shipping, customer support, and tech stuff.
Marketing partners: to send relevant ads. You can opt-out anytime.
Affiliates & corporate partners: for business operations.
Legal/business requirements: mergers, legal claims, or fraud investigations.
5. About Shopify
Our store is powered by Shopify. That means some of your info is shared with Shopify for order processing, site improvements, and enhanced features. Shopify may process your data across countries. You can check their Privacy Policy
for more details.
6. Third-Party Links
We might link to other sites. We’re not responsible for their privacy practices, so check their policies if you click away.
7. Kids’ Privacy
We don’t knowingly collect info from kids under the legal age. If a child shares info with us, parents/guardians can request deletion anytime.
8. Security & Retention
We work hard to protect your info, but no system is 100% perfect. We keep your info only as long as necessary to provide services, comply with the law, or resolve disputes.
9. Your Rights
Depending on where you live, you may have rights like:
Access, correct, or delete your personal info.
Get a copy or transfer your info.
Opt-out of sharing/sale for targeted ads.
Manage email preferences anytime.
You can exercise these rights via our contact info below.
10. Complaints
If you’re unhappy with how we handle your info, reach out to us—we’ll listen. You may also have the right to contact local data protection authorities.
11. International Transfers
Your info may be stored or processed outside your country, following legal safeguards like standard contractual clauses.
12. Updates
We may update this policy from time to time. Changes will be posted here with the new “last updated” date.
Contact Us
Questions? Concerns? Just want to say hi? 💬
Email us at: hello@wallcow.com
Or visit us at: 589 W Monterey Ave, Pomona, CA
